Effective Date: June 14, 2025

Your satisfaction matters. Here’s how returns and exchanges work at WAVA:

Return requirements

• Items must be unused, in original packaging, and with proof of purchase;
• Personalized items are non-returnable unless defective.

How to start a return

1. Email us at contato@wavabrand.com with your order number and photos (if applicable);
2. We’ll guide you through the next steps and offer a refund, store credit, or replacement.

Refunds

If eligible, refunds will be issued to your original payment method. Processing times depend on your bank or provider.

Shipping costs

If the return is due to our error (e.g., defective or incorrect item), we’ll cover the return shipping. For change-of-mind returns, customers are responsible for return costs.

Contact us

Need help? Email us at contato@wavabrand.com. We’ll take care of you.

No stress. No drama. Just smart service.